All purchases made on our site, as all purchases by mail, are protected by Decree n. 185 of 22 May 1999 which provides for the possibility for the customer to exercise the right of refund.
The buyer can exercise the refund policy within 10 working days of receipt without penalty and without giving any reason.
The refund policy is exercised by sending, within 10 days of receipt of a written notice to be sent via registered post to VaticanCityStamps.com . Subsequent to receipt of the notice, will be sent instructions for returning.
The refund policy applies to product purchased in its entirety and intact; it can be exercised only on the withdrawal of the product purchased.
In all cases of return, the transport costs are by the customer (Art.67).
Exercising thr refund policy may be requested the rebate of the amount paid for the purchased goods excluding initial costs of shipments.